General Questions

\What is Alain Diecast?

Alain Diecast is an online store specializing in high-quality diecast models, including cars, trucks, airplanes, and more. We offer a wide range of collectibles from renowned brands worldwide.

Where are you located?

We are based in Alain, UAE. You can find our location on Google Maps.

Do you ship internationally?

Yes, we ship worldwide! No matter where you are, you can enjoy our collection of diecast models.

What brands do you offer?

We carry diecast models from top brands such as Hot Wheels, Maisto, Bburago, and more. You can shop by brand on our website.

Product Questions

What brands do you offer?

We carry diecast models from top brands such as Hot Wheels, Maisto, Bburago, and more. You can shop by brand on our website.

Are your products authentic?

Absolutely! All our products are 100% authentic and sourced directly from trusted manufacturers.

Can I request a specific model that’s not listed on your website?

Yes, we welcome special requests. Please contact our support team with details of the model you’re looking for, and we’ll do our best to assist you.

Ordering & Payment

How do I place an order?

Simply browse our website, add your favorite items to the cart, and proceed to checkout. Follow the steps to complete your order.

What payment methods do you accept?

We accept payments via major credit cards such as
Visa, MasterCard, American Express
In addition to other payment methods by your area.

Do you offer multi-currency support?

Yes, our website supports multiple currencies for your convenience. The prices will be displayed in your local currency during checkout.

Is my payment information secure?

Yes, we use advanced security protocols to protect your payment information, including encryption and data protection to ensure a safe and reliable purchase.

Shipping & Delivery

How long does shipping take?

Shipping times vary depending on your location. Typically, orders are delivered within 5–10 business days for international shipments.

Do you offer free shipping?

We occasionally run promotions with free shipping. Check our website or subscribe to our newsletter for updates.

Can I track my order?

Yes, once your order is shipped, you’ll receive a tracking number via email to monitor your package.

Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery, provided the product is in its original condition. Please contact our support team to initiate a return.

How do I process a refund?

Once we receive and inspect the returned item, we’ll process your refund within 5–7 business days. Refunds will be issued to the original payment method.

Marketing & Branding

Can I shop by brand on your website?

Yes, you can filter products by brand to easily find what you’re looking for.

Do you offer discounts or promotions?

Yes, we regularly run promotions and offer discounts. Follow us on Instagram and subscribe to our newsletter to stay updated.